Terms of service

1. OVERVIEW

Welcome to MSquare.

These Terms of Service govern your access to and use of the MSquare website, online store, social-media shopping channels, customer-support services and related services.

Throughout these Terms:

  • “MSquare,” “we,” “us” and “our” refer to MSquare.

  • “Website” refers to the MSquare online store and its related pages.

  • “Customer,” “you” and “your” refer to any visitor, purchaser or person using our services.

  • “Products” include clothing, jewellery, handmade bags, accessories and any other products offered by MSquare.

  • “Services” include the website, ordering system, checkout, delivery assistance, customer support and other services provided by MSquare.

By visiting the website, creating an account, submitting information, placing an order or purchasing a product, you agree to these Terms of Service and the policies referenced within them.

Do not use our website or place an order if you do not agree with these Terms.

2. RELATED POLICIES

These Terms should be read together with the following MSquare policies:

  • Privacy Policy

  • Return and Refund Policy

  • Delivery Information

  • Returns and Exchanges Policy

  • Frequently Asked Questions

  • Size Guide

  • Any product-specific conditions displayed on the relevant product page

These policies form part of your agreement with MSquare.

Where a product page contains a specific condition that differs from a general policy, the product-specific condition will apply to that product, provided it does not remove any rights available under applicable law.

3. ELIGIBILITY TO USE THE WEBSITE

You must be legally capable of entering into a purchase agreement to place an order.

If you are under 18 years of age, you should use the website and make purchases only with the involvement and permission of a parent or legal guardian.

By using our services, you confirm that:

  • The information you provide is accurate and complete.

  • You are authorized to use the selected payment method.

  • You are placing the order for a lawful purpose.

  • You will comply with these Terms and applicable laws.

4. CUSTOMER ACCOUNTS

You may be able to purchase products as a guest or through a customer account.

When creating or using an account, you are responsible for:

  • Providing correct and current information.

  • Maintaining the confidentiality of your login information.

  • Preventing unauthorized access to your account.

  • Informing MSquare if you suspect unauthorized activity.

  • Ensuring that your email address and phone number remain accessible.

You are responsible for activities carried out through your account unless they occurred because of a security failure directly attributable to MSquare.

We may suspend or close an account if we reasonably believe it is being used fraudulently, unlawfully or in violation of these Terms.

5. PRODUCT INFORMATION

We aim to provide accurate product names, descriptions, measurements, photographs, prices, materials and care instructions.

However:

  • Colours may appear different because of lighting, photography and screen settings.

  • Fabric shades may vary slightly between production batches.

  • Product measurements may have minor variations.

  • Handmade items may differ slightly in stitching, texture, embroidery, shape, pattern placement or finish.

  • Packaging may change without affecting the product itself.

  • Decorative items shown in photographs may not be included unless stated in the description.

Customers should read the complete product description before ordering.

A minor colour, measurement or handmade variation will not automatically be considered a defect.

6. CLOTHING SIZES

Customers are responsible for reviewing the relevant size guide before placing an order.

Sizing may vary depending on:

  • Product design

  • Fabric

  • Cut

  • Fit

  • Manufacturer

  • Stitching style

  • Garment measurements

Your usual size in another brand may not match an MSquare size.

Any size advice provided by our customer-support team is based on the measurements supplied by the customer and is guidance only. The final size selection remains the customer’s responsibility.

Size exchanges are governed by the Return and Refund Policy and remain subject to eligibility and stock availability.

7. JEWELLERY AND HANDMADE PRODUCTS

Jewellery should be kept away from water, perfume, lotions, chemicals, sweat and excessive moisture unless the product description specifically states otherwise.

Changes caused by normal wear, exposure to chemicals, improper storage or failure to follow care guidance are not manufacturing defects.

Handmade products may contain natural variations. These variations are part of the individual character of the product and do not normally qualify as defects.

Jewellery and hygiene-sensitive products may be subject to additional return restrictions under the Return and Refund Policy.

8. PRODUCT AVAILABILITY

All products are subject to availability.

Adding a product to your cart does not reserve it. A product may become unavailable before checkout or order processing is completed.

We may:

  • Limit the quantity available per customer.

  • Restrict sales of certain products.

  • Discontinue a product.

  • Cancel an order for an unavailable product.

  • Refuse unusually large or suspected resale orders.

  • Correct stock errors.

If a prepaid product becomes unavailable, MSquare will offer an appropriate replacement, store credit or refund of the eligible amount.

9. PRICES

Unless stated otherwise, prices are displayed in Pakistani rupees.

Prices may change without prior notice. A price change will not normally affect an order already accepted by MSquare.

The total payable amount may include:

  • Product price

  • Delivery charges

  • Payment or handling charges

  • Applicable taxes

  • Optional service charges

  • Any price difference resulting from an approved order change

The final payable amount will be displayed or communicated before order completion.

10. PRICING AND INFORMATION ERRORS

We try to keep product and pricing information accurate, but errors may occasionally occur.

If a product is listed with an incorrect price, discount, description, image or availability status, we may:

  • Correct the information.

  • Contact the customer for instructions.

  • Reject or cancel the affected order.

  • Refund any eligible payment already received.

An obvious technical or pricing error does not require MSquare to supply a product at the incorrect price.

Customers will be informed where reasonably possible before an affected prepaid order is cancelled.

11. PROMOTIONS AND DISCOUNT CODES

Promotions, vouchers and discount codes may be subject to additional conditions.

Unless specifically stated otherwise:

  • Only one discount code may be used per order.

  • Discount codes cannot be exchanged for cash.

  • Expired codes will not be accepted.

  • A discount cannot normally be applied after an order has been placed.

  • Discounts may exclude selected collections or products.

  • Sale and promotional products may be final sale.

  • Promotional offers may be withdrawn or corrected where an error or misuse occurs.

If a return causes the remaining order to fall below the conditions of a promotion, the refund amount may be recalculated to reflect the discount actually earned.

12. PLACING AN ORDER

To place an order, you must provide accurate information, including:

  • Full name

  • Active phone number

  • Email address, where requested

  • Complete delivery address

  • City and area

  • Product selection

  • Size or variation

  • Payment information

Review your order carefully before submitting it.

MSquare is not responsible for delays or losses caused by incorrect information provided by the customer.

13. ORDER ACKNOWLEDGEMENT AND ACCEPTANCE

An order confirmation, automated email, SMS or WhatsApp message only confirms that we received your order. It does not always mean the order has been finally accepted.

An order is generally accepted after:

  • Required payment has been verified;

  • The cash-on-delivery order has been confirmed, where applicable;

  • Product availability has been checked;

  • The product passes quality inspection; and

  • The order is approved for processing or dispatch.

MSquare may refuse or cancel an order before dispatch where there is a valid operational, payment, stock, pricing, fraud-prevention or legal reason.

14. ORDER VERIFICATION

We may contact you by telephone, SMS, email or WhatsApp to verify:

  • Customer identity

  • Order details

  • Delivery address

  • Payment

  • Product selection

  • Cash-on-delivery confirmation

Failure to respond within a reasonable period may result in delayed processing or cancellation.

High-value, customized, repeated or unusual orders may require advance payment.

15. ORDER CHANGES

Customers should contact MSquare immediately when requesting a change to:

  • Product

  • Size

  • Colour

  • Quantity

  • Contact number

  • Delivery address

  • Payment method

A change is not guaranteed.

Once an order has been packed, processed or dispatched, changes may no longer be possible.

Any price difference or additional delivery charge resulting from an approved change must be paid by the customer.

16. ORDER CANCELLATION BY THE CUSTOMER

You may request cancellation before the order is processed or dispatched.

Once an order has been dispatched, it cannot normally be cancelled. You may need to receive the order and follow the applicable return procedure.

A cancellation request is not complete until confirmed by MSquare.

Customized, specially prepared or advance-payment orders may be non-cancellable after work has started.

17. ORDER CANCELLATION BY MSQUARE

MSquare may cancel an order because of:

  • Product unavailability

  • Product failing quality inspection

  • Incorrect pricing or website information

  • Payment-verification failure

  • Incomplete customer information

  • An invalid or unserviceable address

  • Failure to confirm a cash-on-delivery order

  • Suspected fraud or unauthorized payment

  • Repeated refusal of confirmed orders

  • Misuse of discounts or promotions

  • Circumstances outside our reasonable control

Any eligible payment received for an order cancelled by MSquare will be refunded or otherwise resolved according to the Return and Refund Policy.

18. PAYMENT METHODS

Available payment methods may include:

  • Cash on delivery

  • Bank transfer

  • Easypaisa

  • JazzCash

  • Debit or credit card

  • Other payment options displayed at checkout

Payment options may vary by location, order value and availability.

MSquare may require full or partial advance payment for:

  • Customized products

  • High-value orders

  • Bulk orders

  • Customers with repeated refused deliveries

  • Locations where cash on delivery is unavailable

  • Products specifically marked as advance payment only

19. PAYMENT VERIFICATION

An order paid through bank transfer or mobile wallet will only be processed after the payment has been verified.

Customers may be required to provide:

  • Order number

  • Transaction reference

  • Payment receipt

  • Screenshot

  • Account holder’s name

  • Payment date and amount

Providing a screenshot does not by itself prove that payment was successfully received.

MSquare will not request passwords, PIN codes or one-time passwords through informal messages.

20. UNAUTHORIZED OR FRAUDULENT PAYMENTS

You confirm that you are authorized to use the payment method supplied for your order.

We may delay, refuse or cancel a transaction if fraud, unauthorized use or payment irregularity is suspected.

Suspected unlawful activity may be reported to the relevant payment provider or lawful authority where appropriate.

21. CASH-ON-DELIVERY ORDERS

Cash-on-delivery customers must pay the amount due when the parcel is delivered.

Customers should:

  • Keep the provided phone number active.

  • Be available to receive the parcel.

  • Arrange payment in accordance with the courier’s permitted methods.

  • Ensure someone authorized can receive the order.

Repeated refusal of confirmed cash-on-delivery orders may result in:

  • Advance payment being required for future purchases.

  • Restriction of cash-on-delivery access.

  • Recovery of redelivery charges.

  • Cancellation of future orders.

Refusing a parcel does not automatically create an approved return or refund request.

22. DELIVERY

Delivery estimates are provided in good faith and are not guaranteed delivery dates.

Delivery may be affected by:

  • Courier delays

  • Remote locations

  • Weather

  • Public holidays

  • Sales periods

  • Security conditions

  • Road closures

  • Incorrect addresses

  • Customer unavailability

  • Circumstances outside MSquare’s reasonable control

Complete delivery terms are provided in the Delivery Information policy.

23. DELIVERY INSPECTION

Customers should inspect the parcel and product promptly after delivery.

If the parcel appears severely damaged, opened or tampered with:

  • Photograph or record the parcel where possible.

  • Inform the courier.

  • Contact MSquare immediately.

  • Preserve the packaging and courier label.

Claims involving an incorrect, damaged, defective or incomplete product must be reported within the period stated in the Return and Refund Policy.

24. RETURNS, EXCHANGES AND REFUNDS

All returns, exchanges, replacements, store credits and refunds are governed by the MSquare Return and Refund Policy.

Customers must obtain approval before returning a product.

Sending a product back without approval does not guarantee:

  • Acceptance of the return

  • Exchange

  • Replacement

  • Store credit

  • Refund

Nothing in these Terms removes any customer right that cannot legally be excluded.

25. PRODUCT CARE

Customers are responsible for following the care instructions supplied on the product page, label or packaging.

MSquare is not responsible for damage caused by:

  • Incorrect washing

  • Harsh detergents or bleach

  • Excessive heat

  • Incorrect ironing

  • Improper storage

  • Exposure to water or chemicals

  • Overloading bags

  • Pulling embroidery or embellishments

  • Failure to follow product-care guidance

  • Normal wear and tear

26. PERSONAL USE AND RESELLING

Products are generally offered for personal use.

You may not use the website to:

  • Purchase products fraudulently.

  • Misrepresent yourself as an authorized MSquare seller.

  • Copy MSquare product photographs or descriptions for another business.

  • Resell products using MSquare branding without permission.

  • Place orders intended to manipulate stock, promotions or prices.

Wholesale or resale enquiries require separate written approval from MSquare.

27. CUSTOMER COMMUNICATIONS

By providing your contact details, you authorize MSquare and its service providers to contact you about:

  • Order confirmation

  • Payment

  • Delivery

  • Customer support

  • Returns and refunds

  • Security issues

  • Service-related updates

Marketing messages will be sent according to the choices available to you and applicable requirements.

You may request removal from promotional communications, but MSquare may still send transactional messages needed to process an active order.

28. REVIEWS, COMMENTS AND CUSTOMER CONTENT

You may submit product reviews, feedback, photographs, videos or other content where this feature is available.

By submitting content, you confirm that:

  • You created it or have permission to use it.

  • It is accurate and based on a genuine experience.

  • It does not violate another person’s rights.

  • It is not defamatory, abusive, unlawful or misleading.

  • It does not contain harmful code or unwanted advertising.

  • It does not disclose another person’s private information without permission.

You grant MSquare a non-exclusive, royalty-free permission to use, reproduce and display submitted content for store operation, customer support and marketing, unless otherwise agreed.

We may remove content that violates these Terms, but we are not required to publish every review or submission.

29. INTELLECTUAL PROPERTY

The website and its content may include:

  • MSquare’s name and logo

  • Product photographs

  • Graphics

  • Text

  • Product descriptions

  • Videos

  • Designs

  • Layouts

  • Promotional material

  • Software and website elements

This material belongs to MSquare or is used with permission and is protected by applicable intellectual-property laws.

You may view the website and make purchases for personal use. You may not, without written permission:

  • Copy substantial website content.

  • Reproduce product photographs.

  • Remove ownership notices.

  • Use MSquare branding to mislead customers.

  • Create confusingly similar pages or accounts.

  • Sell or commercially exploit website content.

  • Claim MSquare content as your own.

30. THIRD-PARTY SERVICES

MSquare may use third-party providers for:

  • Website hosting

  • Checkout

  • Payments

  • Courier delivery

  • Analytics

  • Messaging

  • Marketing

  • Customer support

Your use of a third-party service may also be subject to that provider’s terms and privacy practices.

MSquare is not responsible for a third-party service beyond the extent required by applicable law or directly caused by MSquare’s own actions.

31. THIRD-PARTY LINKS

The website may contain links to websites or services not controlled by MSquare.

These links are provided for convenience. Their inclusion does not necessarily mean that MSquare endorses the third party.

Customers should review the relevant third party’s terms, pricing and privacy practices before using its services.

32. PROHIBITED USE

You must not use the website or services to:

  • Break any applicable law.

  • Commit or attempt fraud.

  • Provide false identity, payment or delivery information.

  • Infringe intellectual-property rights.

  • Upload viruses, malware or harmful code.

  • Scrape or automatically collect website data without permission.

  • Attempt unauthorized access to accounts or systems.

  • Interfere with website security or operation.

  • Harass staff, couriers or other customers.

  • Publish unlawful, abusive or misleading content.

  • Manipulate reviews, promotions, prices or stock.

  • Place false, repetitive or intentionally refused orders.

  • Use MSquare’s identity for impersonation or deception.

We may suspend access, cancel orders and take appropriate action when these rules are violated.

33. WEBSITE AVAILABILITY

We aim to keep the website accessible, accurate and secure.

However, uninterrupted availability cannot be guaranteed. The website may occasionally be unavailable because of:

  • Maintenance

  • Updates

  • Technical faults

  • Hosting problems

  • Internet disruptions

  • Security incidents

  • Third-party service failures

  • Circumstances outside our control

We may modify or temporarily suspend website features where reasonably necessary.

34. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the website and services are provided on an “as available” basis.

MSquare does not guarantee that:

  • The website will always be uninterrupted or error-free.

  • Every product will remain available.

  • Website content will never contain an accidental error.

  • Third-party services will operate without interruption.

  • Product colours will display identically on every device.

This section does not exclude product obligations or consumer rights that cannot legally be excluded.

35. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, MSquare will not be liable for indirect, incidental or consequential losses arising from the use of the website or products where such losses were not reasonably foreseeable.

MSquare is not responsible for loss caused by:

  • Incorrect information supplied by the customer

  • Customer misuse of a product

  • Failure to follow care instructions

  • Unauthorized use of a customer account not caused by MSquare

  • Third-party interruptions outside our reasonable control

  • Delays caused by force-majeure events

  • Minor product variations properly disclosed in these Terms

Where MSquare is legally responsible for a claim connected with an order, its liability will normally be limited to the amount paid for the affected product, except where applicable law requires a different remedy.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

36. CUSTOMER RESPONSIBILITY AND INDEMNITY

You agree to be responsible for losses or claims directly caused by your unlawful use of the website, infringement of another person’s rights, fraudulent activity or material violation of these Terms.

This provision does not require a consumer to compensate MSquare for losses caused by MSquare’s own negligence, breach or unlawful conduct.

37. FORCE MAJEURE

MSquare will not be responsible for delay or failure caused by events outside its reasonable control, including:

  • Natural disasters

  • Flooding

  • Severe weather

  • Fire

  • Epidemics

  • Government restrictions

  • Civil disturbance

  • Security conditions

  • Transport disruption

  • Courier interruption

  • Telecommunications failure

  • Power outages

  • Labour disputes

  • Supply-chain interruption

We will make reasonable efforts to communicate significant delays and resume affected services when practicable.

38. PRIVACY

Personal information is collected and handled according to the MSquare Privacy Policy.

By using our services, you acknowledge that information necessary for your order may be shared with authorized service providers such as:

  • Shopify

  • Payment processors

  • Banks or mobile-wallet providers

  • Courier companies

  • Communication providers

  • Customer-support services

Information will only be used or shared for legitimate business, service, security or legal purposes as described in the Privacy Policy.

39. SUSPENSION OR TERMINATION

MSquare may restrict or terminate access to the website or services where a customer:

  • Materially violates these Terms.

  • Engages in fraud or unlawful conduct.

  • Threatens website security.

  • Abuses staff, delivery personnel or other customers.

  • Repeatedly places and refuses false orders.

  • Misuses return, payment or promotional systems.

Termination does not remove obligations arising from orders or conduct that occurred before termination.

40. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

41. NO WAIVER

If MSquare does not immediately enforce a provision of these Terms, that does not mean the provision has been waived.

Any waiver must be clearly confirmed by MSquare and will apply only to the matter for which it was given.

42. ENTIRE AGREEMENT

These Terms and the policies referenced within them form the complete agreement between the customer and MSquare concerning use of the website and purchase of products.

They replace prior general communications about the same subject but do not replace specific written commitments made by MSquare concerning an individual order.

43. GOVERNING LAW AND DISPUTES

These Terms are governed by the applicable laws of Pakistan.

If a dispute arises, the customer should first contact MSquare and provide:

  • Order number

  • Contact details

  • Description of the problem

  • Relevant photographs, receipts or records

  • Requested resolution

Both parties should attempt to resolve the matter reasonably and in good faith.

If the matter cannot be resolved directly, it may be referred to the competent consumer authority, court or other lawful dispute-resolution forum in Pakistan.

Nothing in this section prevents a customer from exercising rights available under applicable consumer-protection law.

44. CHANGES TO THESE TERMS

MSquare may update these Terms to reflect changes in:

  • Products

  • Website features

  • Payment methods

  • Delivery services

  • Business practices

  • Legal or regulatory requirements

The updated version will be published on the website with a revised date.

The Terms displayed when an order is placed will normally govern that order, unless a change must apply immediately under applicable law.

Continued use of the website after an update means that the updated Terms apply to future use and future orders.

45. CONTACT INFORMATION

Questions, concerns or complaints about these Terms may be submitted through:

Business name: MSquare
WhatsApp: +92 329 0118810
Phone: +92 329 0118810
Email: muqadas.msquare@gmail.com

Please include your order number where your enquiry relates to a purchase.

Last updated: 30 June 2026